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Delivery and returns

Plain English, no small print.

Delivery

Every order is packed by hand and posted within 2–3 working days. We deliver to UK addresses only for now.

Delivery options and prices are shown at checkout.

Returns

Changed your mind? You have 14 days from the day your order arrives to tell us, and then another 14 days to send it back. We'll refund the item and the standard delivery cost within 14 days of getting it back, or of you showing us you've posted it.

  1. Email us with your order number.
  2. Pack it well, with plenty of paper.
  3. Post it to the address we send you. Return postage is yours to pay unless the item is faulty.

Personalised and made-to-order pieces

Anything made to your own specification, such as a name, custom text or a colour you chose, can't be returned for a change of mind. This is clearly marked on the product page before you buy. Faulty or damaged pieces are covered as normal.

Arrived damaged?

Sorry. Send us a photo within 7 days and we'll replace it or refund you in full, including postage. Your rights under the Consumer Rights Act aren't affected either way.

Contact

Igor Ceramics